Help & FAQ
Help & FAQ
Get instant answers or ask our AI assistant.
Common Questions
How is pricing calculated?โ
Pricing is based on driving distance (tiered per-km rates), vehicle type, sightseeing stops, and time of day. Flat-rate routes apply to popular city pairs. A 20% surcharge applies to ASAP bookings.
Can I add sightseeing stops?โ
Yes! Add custom stops along your route with a name and duration. Leg-based pricing applies when stops cause a detour over 15km from the direct route.
What vehicle types are available?โ
Sedan, Station Wagon, SUV, MPV/Minivan, Van, and Luxury/Limousine. Availability depends on registered drivers in your area.
How do I cancel a booking?โ
Bookings in pending or confirmed status can be cancelled from the booking confirmation page. Select a cancellation reason and confirm.
When do I pay?โ
After your booking is confirmed, pay securely via Stripe from the booking confirmation page. A PDF receipt is generated automatically once payment is confirmed.
Can I track my driver?โ
Yes โ once a driver is assigned, you'll see their live location on the route map and can chat with them in-app.
Ask the Voyager Assistant
Ask me anything about booking, pricing, sightseeing, payments, or our service.